The terms and conditions presented here are to illustrate our way of work, so we can have a mutual understanding. Please understand that the specific terms and conditions may vary, depending on the package and the tourist agency trough which you have booked the bicycle tour or excursion. Know that the agency’s terms and conditions prevail in case of a dispute.
Bicycle tours and rides
Bicycle rides are exactly that: guided bicycle rides that do not inlude anything but the guiding and the use (rent) of our bicycles.
Bicycle tours are packages that additional to the ride, may involve: transfer, accommodation, meals, or other services additional to the bicycle riding. The duration of the bicycle tours is usually more than one day, but they can be a short tour of one day only.
The roads
All bicycle tours and rides are done on public roads and paths, paved or unpaved, and sometimes on local dirt or forest roads. The routes have been designed so that it follows the road with least traffic. However traffic (cars, trucks, people and animals) may be encountered. When on roads shared with motorized traffic, please be aware that the vehicle drivers in Macedonia may not always leave plenty of space to the bicycle riders. Each participant must maintain his safety and the safety of others.
Behaviour and safety
These bicycle tours and rides are not bicycle races, so each participant must adhere to the local traffic rules and follow the instructions of the guide. The participants are travelling at their own risk and must maintain their own safety at all times. Therefore the participants must recognize this and waiver any liability of the guide in case of an accident by signing a written, sworn statement.
Geography and hazards
The Macedonian geography is all mountains. Therefore most of our rides include passing over mountains.
We, as organizers and guides take all necessary precautions regarding the safety of the ride. However, we are also aware that sometimes accidents can happen (though we have not had one yet). In case an accident does occur, please turn to the guide. Republic of Macedonia has a Protection and Rescue Directorate and a Mountain Rescue Team that is part of the Red Cross.
Nature
We all love, respect and care about nature and our environment. We hope that you do too. Therefore during our tours there is no littering along the roads (however they may be already dirty). If you do need to throw some garbage, please keep it until the first litter box appears. Disturbing and harming animals or plants is a double no. However, we encourage you to take photographs as much as you like.
Fitness and medical condition
Each participant should well communicate to the guide about his/hers physical and mental state (fitness, endurance, orientation in space, illness, etc.) that is relevant for the bicycle tour or excursion. It is up to the participant to determine whether that particular bicycle tour or ride is suitable for him/her. The guide can only recommend on the basis what the participant has informed.
Groups
Where it is not stated a minimum number for the ride to take place, it is considered that one person is sufficient to have a guided bicycle ride. If a minimum number of participants is required, be aware that if this number is not reached, the bicycle tour or ride will not take part. However, if you do insist that the bicycle tour or ride must occur even with a smaller than minimum number of participants, know that this will increase the price.
For certain bicycle tours or rides, there is a limit to maximum number of participants per group. This limit is due to certain physical constraints, such as accommodation capacity, transportation vehicle capacity, etc.
For larger groups a second or even a third guide is engaged. We believe that small groups of 4 to 8 people are best for experiencing the ride. Therefore we have an additional guide for every group of 8 to 10 people, depending on the characteristics of the ride.
Reservation
All tours and rides require an advanced reservation.
Bicycle rides require at least 1 day prior reservation. These reservations should be made before the end of the working time of that prior day – 17:00h.
The bicycle tours normally require at least 1 week reservation prior the tour. However this may be variable, depending on the type and duration of the tour, so this is defined for each tour.
Guaranteed dates
Bicycle tours and rides that are offered with guaranteed departure dates are indicated. The date is guaranteed only if the minimum number of participants is fulfilled. In case the minimum number of participants is not fulfilled you will be offered for a change or money return.
Payment
All payment is done prior to the beginning of the tour or the ride. You have an option to pay by bank transfer or cash, and we are working on returning the option for payment with a card.
Cancellation
In case of cancellation of already booked tours, you are entitled to a full refund or reallocation of the pair money for a different tour (date, destination, people) if you cancel at least 15 days prior the tour. If you cancel more than 7 days prior the tour, then you get a partial refund, or partial reallocation of the paid money for a different tour (date, destination, people) the amount of partial refund is dependent to the tour and the already incurred costs. If you cancel less than 7 days prior the tour, then there is no refund.
In case of cancellation of already booked rides, you are entitled to a full refund or reallocation of the pair money for a different ride (date, destination, people) if you cancel at least 7 days prior the ride. If you cancel at least 24 hours prior the ride, then you get a partial refund, or partial reallocation of the paid money for a different ride (date, destination, people) the amount of partial refund is dependent to the ride and the already incurred costs. For a no-show, then there is no refund.
